Where do I change my billing information?
If you need to change your credit card number, or billing address information, please login to the WP Engine Client Portal. When you login to the portal, you can select the account name or the billing...
View ArticleChanges to WP Engine’s Pricing
WP Engine rolled out new pricing based on feedback we have received from our customers, community, and potential new members of our service. These changes go into effect for new sign-ups on January...
View ArticleFinding out where to point your CNAME (locating account name)
Instead of setting up an A record to the IP address of your wordpress install, some clients like to point a CNAME record. To do this, all you really need to know is your account name. Your account name...
View ArticleHow visitors can affect your monthly bill
You will not be charged extra if your website goes over the number of monthly visitors. We understand that on some months you might go a little over and on other months you may be a little under. We...
View ArticleHow to get the help you need from our support team
Getting questions answered A great resource for all things WordPress would be wordpress.org. Their forums are filled with thousands of questions and answers to those questions. You will also find tons...
View ArticleHow to add and delete a WordPress installs within your account
Additional Installs If you have a professional plan or higher you have the ability to add WordPress installs to your account. You are not able to delete the primary install that was created when you...
View ArticleAdding and removing users from the client portal
WP Engine has the ability to add and remove extra users. The user is going to access the user portal just like the main account holder and have access to the same information. Most people find that...
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